Service Desk around the clock

We are a team of international multilingual IT specialists in Microsoft Solutions, Cloud technologies and IT infrastructure, available for you 24/7/365.

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24/7 Service Desk

Skilled consultants with ITIL expert certifications

We are a team of competent IT consultants who act as 1st level support based on ITIL Framework. The main role is to deliver support for the customer by phone, e-mail or during onsite visits. We assure our clients of the highest level of service and always on-promise delivery.

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Onsite support

Our team of IT professionals brings a wealth of expertise directly to your premises. Responsive, efficient and cost effective, our On-Site Support is tailored to fit seamlessly into your organization. Our prompt on-site services include installation, repair, maintenance, and round-the-clock support. We also support hardware management of mobile devices, computers, printers, servers and CCTV.

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Flexible services for your IT needs

At Concare Solutions you define the specific services, competencies and support your company needs. Your IT should always perform optimally and we take full responsibility for making it happen. In close collaboration with you, we design a support agreement fitting the needs of your business, so together we identify e.g. in what languages you need support, your SLA (Service Level Agreement) and the reaction time.

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User-friendly support in your local language 24/7 worldwide

Our Helpdesk is based on an expert team of IT consultants handling support in multi languages and possessing a wide-ranging knowledge of standard business processes to ensure accessible and user-friendly support. We are continuously expanding our business internationally and expanding our language offering.

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SLA = Support on Time

All our services are based on an SLA (Service Level Agreement) in which, in partnership, we set up the service obligations you require. We review your requirements and adapt the SLA agreement to support the processes and needs of your business.

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Single Point of Contact

With SPOC (Single Point of Contact) you are only one call away from getting assistance that you need. And we guarantee that your IT challenges will be solved quickly and effectively. All support and service cases are registered as a ticket with a unique tracking number so you can follow up on status of your ticket anytime. Our technical support is available 24/7.

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  • Slotsherrensvej 411B Garnisonen 42 Żelazna 59
  • +45 43 71 39 99

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