SPOC

Our services covers 1. 2. level and onsite support but most importantly, you have only one place to call (SPOC – single point of contact) when your employees have any IT related issues or challenges.

In close collaboration with you, we design a support agreement fitting the needs of your business, together we identify e.g. on which languages you need support, your service level agreement and the reaction time.

Our services include:

Helpdesk

At Concare IT, a Helpdesk agreement entails helping the users in an easy to understand language locally and globally 24/7. Out IT consultants strive to give our customers a great experience over the phone and as well as when operating by remote control.

By outsourcing your helpdesk function to Concare IT, you will be guaranteed professional handling of all support issues. We handle everything from small day-to-day issues that are quick to resolve by telephone to major and complex challenges.

You can also download more information on Concare IT Helpdesk, and you can also download a flowchart showing what happens when you contact Concare IT Helpdesk:

Download more information on Concare IT Helpdesk

Helpdesk Flowchart

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Onsite support

When your company needs onsite support, we send a consultant wherever you need it. We support locally and internationally, 24/7.

Our Onsite Support Services Include:

  • Service visit agreements
  • Onsite assistance in emergency situations within guar­anteed response times

Our Onsite Support Team Provide Assistance on the Following:

  • User support
  • General troubleshooting
  • Preparation and support of IT workstation (PC, telephone, etc.)
  • Configuration and set-up of serv­ers, clients, networks and printers
  • Ad hoc IT tasks

We have offices in Denmark, Poland, Germany, UK, the United Arab Emirates and Italy, and we are continuously expanding to be able to offer you onsite support wherever you need it.

Do you want more information on our onsite support?

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User Support of Applications

It is important to your business that your programs and applications run smoothly and always are updated. Thereby, you can focus entirely on your business and not on IT issues.

Our Helpdesk team are ready to assist and help your employees employing, maintaining and installing applications. We value getting to know your programs and applications inside out. This gives us the knowledge to handle the majority of user support issues.

Our Application Support Includes: 

  • Installation
  • Application use
  • Password resets
  • Error reporting to manufacturer

Customised Support Agreement
We know employee requirements and needs differ widely. We therefore always tailor our support agree­ment to the requirements of the specific users, and naturally, we take the time needed to guide you in this proces. You can always combine an Application Support agreement with our other services.

Download PDF to read more about our support of applications.

Download PDF

Office 365 Support

We help you to get started with Office 365.

If you let us support your Office 365 software, you will always have access to competent advice and effective guidance.

We can for example help you with:

  • Installation and activation of Office 365
  • Installing Office 365 in more versions on the same PC
  • Configuration of Outlook
  • Domain Setup
  • OneDrive, Exchange, Lync, SharePoint
  • Finding your Office product key
  • Solving problems with your product key
  • Troubleshooting of Office 365
  • Service packs, compatibility packs and other downloads
  • General ongoing support

Our Helpdesk team is always ready to support you locally and internationally – 24/7.

Would you like an offer on Office 365 support?